Terms and Conditions

Elle Creazioni is a registered trademark of Elle Creazioni di Cesare Lo Passo
The products on the e-commerce website www.ellecreazioni are designed, manifactured and offered by Elle Creazioni, an italian company VAT 03866630753. The registered office is in Galatone – Le – via O.Del Balzo, 22 – italy. The e-mail is info@ellecreazioni.it; the telephone number is +0039 833 86 75 22. Purchases made via the online e-commerce site are governed by the Italian law, including the terms and conditions listed on the site at the time the order is placed. Accessing, browsing and purchasing products on the e-commerce site www.ellecreazioni relative to the sale of Elle Creazioni products require reading and acceptance of all specified conditions, which Elle Creazioni reserves the right to change without notice. Any changes and updates made will be binding once posted on www.ellecreazioni.
The customer is solely responsible for any false or erroneous data communications, for information about third parties without their express consent and the nonstandard and improper use of the content on the www.ellecreazioni site.
All site content published on www.ellecreazioni, such as products, designs, photographs, images, texts, videos, documents, logos, is copyrighted material and may not be reproduced in any way, in whole or in part, without the express permission of Elle Creazioni di Elle Creazioni sas di Polo Elena.

Terms and Conditions: REGISTRATION
Before placing any order and subscribing to the company newsletter, at the time of registration the customer will have to fill out all mandatory data, choose a password and specify whether he is a consumer or a company.
1) When concerning consumer customers (i.e. natural persons acting for purposes which are outside their profession or business and who purchase products for personal use only), the sale will be governed by the provisions of the Consumer Code, pursuant to the Italian Legislative Decree no. 206/2005;
2) When concerning companies and purchases made by customers who are traders, wholesalers, retailers, and professionals who purchase for non-personal use, purchase transactions shall be governed by the Italian Civil Code.
The customer, in order to proceed and confirm the order, will have to read the Privacy Policy and consent to the processing of personal data.
Elle Creazioni states and guarantees that personal data shall be treated in accordance with the provisions of the Italian Legislative Decree no. 196/03 and subsequent amendments. Details of processing methods are given to customers at the time of registration.

Terms and Conditions: PRICES
Purchases on the online shop of Elle Creazioni are currently available only to customers based in Italy.
All prices listed are in Euros and are inclusive of tax (VAT at 22%). Elle Creazioni will offer special promotions on one or more products on the site that modify the price.
The selling prices of the products on the site www.ellecreazioni may be different from those of the direct or indirect Elle Creazioni retail products available nationally or internationally.
The essential features, product availability and prices of the final choices are shown in the “price and availability” table on the site where the customer must log on before starting the ordering process.
The product images, finishes and colors may not fully correspond to the actual products.

Terms and Conditions: ORDER CONFIRMATION
To complete the purchasing contract, the customer will have to complete all parts of the ordering process on the website and confirm payment of the order. Both operations must be carried out according to the instructions on the site. In the event that, due to a typographical error or other mistake, orders have been filled out and display features, quantities and/or prices that the customer does not want, the customer does not have to complete the ordering process. Elle Creazioni does not assume any responsibility for “unwanted” orders sent by mistake and/or those that may have been made by a minor, and will fulfill these orders in expectation of the agreed upon payment.
By placing an order, the customer declares that he has read all instructions relating to the purchase and fully accepts all the terms and conditions of the sale.
All orders that do not provide the required information or which are not completed in their entirety will not be accepted and, if accepted, will be deemed invalid and ineffective. Elle Creazioni reserves the right to deny received orders and when the accuracy of invoice data, and shipping and billing information cannot be verified.
The invoice for the order will be sent with the purchased goods. Please provide accurate information for the issuance of the invoice.
The order confirmation and related data will be stored in the electronic database of the seller for the period of time necessary to execute the order, and thereafter for the period provided by law. An order confirmation containing all the details of the order will be emailed to the customer.

Terms and Conditions: PAYMENTS
Payments for purchases made online via the Elle Creazioni website are carried out solely and exclusively by bank transfer or through PayPal. Payments for orders are handled externally with respect to the systems of Elle Creazioni (inside the servers of Paypal); Elle Creazioni, therefore, is in no way in charge of or responsible for processing banking or credit card information with which payments are made.

Elle Creazioni is not required to ship ordered products until payment for those products has been received.
Shipping costs for products purchased on the e-commerce site www.ellecreazioni (for now, a service reserved for customers within the country) are the customer’s responsibility and will vary according to the quantity, weight and volume of the selected products.
Elle Creazioni is committed to deliver orders within 10 (ten) business days from receipt of payment. In the event that there are delays or errors in the production of the product ordered, Elle Creazioni will promptly inform the customer.
The product models offered and their availability may be varied and modified by Elle Creazioni at any time without any liability to the customer. The indication of product availability is not binding and in the event that a product is unavailable after receipt of an order, Elle Creazioni will do its best to notify the customer of the time at which the selected product will become available again.
The customer may request that the purchase be shipped to an address different from that of the order and/or billing address (but still within the same country); it is recommended that the customer specify a delivery address where someone is always there to accept the delivery.
However,Elle Creazioni is in no way responsible for late or non-delivery due to force majeure or unforeseeable circumstances.
Elle Creazioni guarantees the shipment of its products throughout the country via the primary express courier who, from time to time, may be selected and used depending on the delivery to be made.
Couriers do not deliver to post office box or mailboxes.
Customers, or other persons appointed by customers to receive the order, will have to check the integrity of the packaging and that the products received match by quantity and type purchased at the time of delivery. Any fault or damage to the packaging must be immediately reported by the customer by means of a note on the transport document stating “subject to verification”. By signing the courier delivery note without any complaint, the customer is no longer able to raise any objections regarding the external condition of the package. On the other hand, if the delivery does not match the order, the customer shall not accept the goods and raise an objection directly to the courier.

Terms and Conditions: GUARANTEE
Elle Creazioni guarantees that all products offered and sold on the www.ellecreazioni site are entirely made of bonded leather and manufactured in Milan.
In the event that the product received shows defects and/or discrepancies, the customer must immediately inform Elle Creazioni sas di Polo Elena & C.
Elle Creazioni guarantees the conformity of goods with contract provisions for a period of two years as provided by law. The warranty does not cover, however, damages caused by misuse, accident, abuse, water, use of solvents or dyes, exposure to the elements, wear and damage usually caused by couriers. The warranty does not cover damage resulting from the loss of the contents of the articles purchased and the losses caused by non-use of the products.
The warranty will be granted in the manner and within the time limits provided for in art.128 et seq. of the Italian Consumer Code.

Terms and Conditions: RIGHT OF WITHDRAWAL
If the customer who made the purchase is a final consumer, i.e. a natural person acting for purposes which are outside his/her profession or business or enterprise, pursuant to art. 64 of the Italian Legislative Decree no. 256/2005, he/she has the right to cancel the purchase contract within 10 days from the date of receipt of the product.
The right of withdrawal must be exercised by sending an email to info@lopas.ut, followed by a registered letter with return receipt where the customer must express his/her intention to withdraw from the purchase.
The customers who intend to return a previously purchased product will have to return it within 7 working days from the date of notification of withdrawal.
All costs related to the return of the product shall be borne by the customer.
The price of the returned product will be refunded by bank transfer (Elle Creazioni will request the necessary bank account information, if not already known), less transport costs, on the condition that the returned product is complete in all its parts, unused and complete with the packaging and tags.
In the event that the customer wishing to exercise the right of withdrawal does not comply with procedures and deadlines, he will not be entitled to the refund.
Before returning the product, coordinate how the product will be returned with our customer service.
After verifying the integrity of the product, the invoice amount will be refunded by bank transfer, excluding shipping costs.
Returned products cannot, at this time, be replaced with another. Instead, you must make another purchase online.
Whatever your needs, our customer service is always happy to provide clarification and assistance during each phase of your online purchase.

Elle Creazioni states and guarantees that personal data shall be treated in accordance with the provisions of the Italian Legislative Decree no. 196/03 and subsequent amendments. Details of processing methods are given to customers at the time of registration.
Personal customer data is processed and managed by Elle Creazioni exclusively for purposes related to the e-commerce site www.ellecreazioni, which allows the customer to receive newsletters for promotions, obtain support from customer service, buy and pay for products online, get access to restricted areas, communicate to third parties (who manage payments and courier charges for product delivery) details for finalizing and completing the purchase order.
Customer data may be disclosed to the court and to any other public authority without requiring any consent.
In the event that the customer does not agree to consent to the processing of personal data, it will prevent Elle Creazioni from carrying out the online sale. Providing incorrect or incomplete personal data will not allow Elle Creazioni to carry out any orders that may have been purchased or to terminate the contract of sale. Elle Creazioni may also, in the above scenario, refuse to provide services on the site.
Elle Creazioni di Cesare Lo Passo guarantees that customers may ask for confirmation of the existence of their personal data, which can be corrected, modified, integrated and/or canceled at any time.
The end user has the right to oppose, for legitimate reasons, the processing of personal data, in addition to objecting to the processing of personal data for the purpose of sending advertising material, direct sales or for carrying out market research and business communications.